Terms and Conditions for Landscaping Chingford Services

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Chingford, referred to in this document as “we”, “us” or “our”. By booking or accepting any service, the customer, referred to as “you” or “the client”, agrees to be bound by these terms. Please read them carefully before confirming any booking for landscaping services, garden maintenance, soft landscaping, turfing, planting, fencing, driveway-related outdoor works, or other property exterior services we may offer from time to time.

These terms are intended to provide a fair and transparent framework for all work undertaken. They apply to quotations, estimates, planned visits, one-off jobs, recurring maintenance arrangements, and any supplementary services agreed in writing. Where a separate written agreement exists, those specific terms will apply alongside these Terms and Conditions, unless they clearly conflict, in which case the written agreement will take priority to the extent of the conflict. Nothing in these terms affects your statutory rights under UK consumer law.

We aim to keep the process straightforward, professional and clear from the first enquiry to the completion of works. However, landscaping work can be affected by weather, site conditions, material availability, access issues, and the condition of the property. Because of this, certain appointments, prices, and timeframes may need to be adjusted. Any such adjustment will be handled reasonably and communicated as early as possible.

Booking Process

All bookings begin with an initial enquiry and, where necessary, a site assessment. The purpose of the assessment is to review the scope of work, access conditions, ground conditions, measurements, and any special requirements that may affect the project. Following this, we may provide either a quotation or an estimate. A quotation is based on the information available at the time and may remain valid for a stated period, while an estimate is indicative and may change if the scope of work changes.

To confirm a booking, you may need to approve the quotation in writing, by email, by text message, or through another agreed method of confirmation. In some cases, a deposit may be required before works are scheduled. A booking is not guaranteed until we have confirmed availability and, if applicable, received the required deposit. We reserve the right to decline or reschedule a booking where circumstances make it impractical or unsafe to proceed.

You must ensure that all information provided during the booking process is accurate and complete. This includes details about boundaries, underground utilities, easements, access restrictions, pet hazards, water supplies, parking limitations, and any known site risks. If any material information is omitted or later found to be incorrect, we may need to revise the quotation, alter the programme, or suspend works until the issue is resolved. Any additional cost arising from inaccurate or incomplete information may be charged to you.

Payments

Unless otherwise agreed in writing, payment terms will be specified on the quotation or invoice. Payment may be required in stages, upon completion, or in advance for materials and labour. For larger landscaping projects, we may request a deposit to secure dates, order materials, or allocate labour. Deposits are normally deducted from the final balance unless stated otherwise. All amounts quoted are exclusive or inclusive of VAT according to the wording of the quotation or invoice.

Invoices must be paid by the due date stated on the invoice. If payment is not received on time, we reserve the right to charge reasonable late payment fees or statutory interest where permitted by law. We may also suspend ongoing work, withhold final handover, or delay the release of materials and documentation until outstanding sums are paid in full. Any bank charges, card processing fees, or failed payment costs incurred as a result of your payment failure may be added to your account where lawful.

Any changes requested by you after the booking has been confirmed may affect the price. Additional works, altered specifications, upgraded materials, extra labour, or unforeseen conditions discovered during the project may all result in a revised charge. We will normally discuss any material price change before proceeding where practicable. Acceptance of the revised work or continuation after notification of the change will be treated as approval of the updated cost.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the size, type, and preparation involved in the work. For smaller jobs, shorter notice may be acceptable; for larger landscaping projects, more notice may be required due to materials ordered, labour reserved, or plant and equipment allocated. Any cancellation should be made in writing where possible so that there is a clear record.

If you cancel after materials have been ordered, deliveries arranged, or work has already started, you may be charged for costs already incurred. This may include labour time, travel time, materials, disposal fees, hire charges, or any non-refundable supplier costs. Where a deposit has been paid, it may be retained in full or in part to cover such losses, subject to applicable consumer law. We will act reasonably and only retain amounts that reflect genuine costs or losses.

We may need to reschedule or postpone a visit due to adverse weather, unsafe conditions, supplier delays, equipment failure, illness, or any event beyond our reasonable control. In such circumstances, we will aim to rearrange the work at a mutually convenient time. We will not be responsible for any indirect losses caused by a postponement, provided we have acted reasonably and communicated the issue promptly. If repeated attempts to carry out the service are prevented by site conditions or lack of access, additional charges may apply.

Service Standards and Client Responsibilities

We will carry out landscaping services with reasonable skill and care, in accordance with the agreed specification and applicable industry standards. The scope of works will be limited to what has been agreed in the quotation, estimate, or written instructions. Any work not expressly included is excluded unless agreed separately. Because landscaping often involves living materials and natural conditions, we cannot guarantee exact outcomes in relation to colour, growth, finish, or future performance where these depend on weather, soil, maintenance, or other factors outside our control.

You are responsible for ensuring that the site is accessible on the agreed date and that we can carry out the work safely. This includes providing access to gates, driveways, communal areas, water, electricity where needed, and any required permissions from landlords, freeholders, management companies, or neighbours. You must also ensure that pets, children, and vulnerable persons are kept clear of work areas. If access is delayed or restricted, we may charge for waiting time or a wasted visit.

Any plants, turf, timber, aggregates, or other materials supplied by us remain subject to natural variation. It is your responsibility to water, protect, and maintain planted or newly laid areas after installation unless ongoing maintenance has been specifically included in the service. We may offer advice on aftercare, but unless a maintenance contract states otherwise, we are not responsible for deterioration caused by neglect, extreme weather, vandalism, pests, disease, or third-party interference.

Liability

We accept liability for direct loss or damage caused by our negligence, subject to the limitations set out in these terms and to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are responsible for damage to property, our liability will be limited to repairing the damage, replacing the affected item, or paying reasonable compensation, as appropriate in the circumstances.

We are not responsible for indirect or consequential losses, including loss of profit, loss of enjoyment, loss of use, or business interruption, except where such exclusion is not permitted by law. We also do not accept liability for damage caused by pre-existing defects, hidden site conditions, underground services not disclosed to us, structural weakness, poor drainage, subsidence, or defects in third-party materials supplied by you. If you ask us to continue against our advice, you do so at your own risk.

Where we work near underground pipes, cables, drains, tree roots, retaining walls, or boundary structures, you are responsible for informing us of known hazards. We will take reasonable care, but landscaping work can involve excavation, cutting, lifting, and machine use, which carries inherent risk. Unless we have expressly agreed to locate utilities or unless such checks are legally required for the job, we cannot guarantee the position of hidden services or structures. Any loss caused by inaccurate information provided by you may not be recoverable from us.

Waste Regulations and Site Clearance

All waste removed from the site in the course of our work will be handled in accordance with applicable UK waste legislation and duty of care requirements. This includes the segregation, transport, and lawful disposal of green waste, soil, rubble, timber, packaging, and other materials arising from landscaping activities. Where waste transfer notes or similar records are required, these may be retained in accordance with legal obligations and our operational procedures.

Unless expressly agreed otherwise, the quotation will specify whether waste disposal is included. If waste removal is included, the agreed price will reflect the volume, type, and handling requirements of the material. If additional waste is generated beyond the agreed scope, or if hazardous or special waste is discovered, additional charges may apply. We may refuse to remove materials that we reasonably believe are contaminated, unlawful to transport without special handling, or unsafe to handle.

You must not ask us to dispose of controlled, hazardous, or prohibited materials unless we have expressly agreed in writing and are legally able to do so. Such materials may include asbestos, oils, chemicals, paint, gas cylinders, clinical waste, electrical waste, or other items requiring specialist treatment. If such waste is discovered unexpectedly on site, we may stop work and request appropriate instructions. Any costs arising from lawful specialist disposal, testing, containment, or protective equipment will be charged separately where permitted.

Changes, Delays and Force Majeure

We may need to amend the timing, method, or sequence of works where unforeseen circumstances arise. These may include severe weather, supply shortages, transport disruption, equipment breakdown, illness, accidents, or other events outside our reasonable control. Where possible, we will notify you promptly and take reasonable steps to minimise disruption. However, we cannot be held liable for delays caused by such events if they are beyond our control.

If the scope of the project changes significantly after the booking is confirmed, we may provide a revised quotation or request written approval for additional works before continuing. This ensures that both parties remain clear about cost, materials, and expected outcomes. The same applies where hidden conditions are discovered that make the original proposal impractical or unsafe. In those cases, any revised terms will be communicated as soon as reasonably possible.

Where a delay is caused by your actions or omissions, including failure to provide access, approval, timely decisions, or necessary information, we may charge for lost time, return visits, storage, or re-mobilisation. Repeated delays may also affect the scheduled order of work and completion date. We will try to remain flexible, but we are not obliged to keep resources reserved indefinitely without compensation.

Complaints and Notices

If you believe there is an issue with the service provided, you should notify us within a reasonable time after the work is completed or the issue is discovered. This allows us to inspect the matter and, where appropriate, put it right. We may request photographs, access to the site, or a chance to return and assess the concern. We will handle complaints fairly and in good faith.

Any notice required under these terms should be given in writing, unless we agree otherwise. Written notice may be sent by email or another agreed method. Notices are deemed received when actually received, or, if sent by email, when a reasonable time has passed without a delivery failure message. Keeping a record of all important communication is recommended for both parties.

Nothing in these terms limits your rights where we fail to provide services with reasonable care and skill under the Consumer Rights Act 2015 or any other applicable law. If a service is not carried out as agreed, our preference will be to repair, re-perform, or remedy the issue where practical and proportionate before any further remedy is considered. Any resolution will be consistent with your statutory rights.

General Terms

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No failure or delay by us in enforcing any part of these terms shall be treated as a waiver of our rights. You may not transfer your rights or obligations under these terms without our written consent. We may assign or subcontract part of the work where appropriate, provided that the service remains carried out to a reasonable professional standard.

These terms are drafted for service use and should be read together with any quotation, invoice, or written work specification. If there is any inconsistency between documents, the more specific written document will take priority in relation to the relevant issue. This helps ensure that each landscaping arrangement is assessed on its own agreed terms and practical requirements.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. This legal framework applies to all services delivered under the landscaping service terms set out in this document.

By making a booking, approving a quotation, or allowing work to commence, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking. These terms are designed to support clear expectations, lawful service delivery, and a professional working relationship throughout the course of the project.